Terms & Conditions

Booking Procedure

• The booking procedure is only complete when we send to you (to the email address stated on the booking form) confirmation/invoice which confirms the booking.

Payment

• Payment is to be made in Indian Rupees only.
• Full payment is due at the time of booking/check-in as per the policy of the respective booking.
• Payment must be made with Cash, valid debit/credit card, mobile wallets, internet banking, digital payment Apps, UPI (Unified Payments Interface), bank prepaid cards, mobile banking
• Prices are quoted in Indian Rupees and are subject to change. Once a booking has been confirmed we will not increase the prices unless you alter the booking
• All prices quoted are exclusive of Goods & Services Tax (unless otherwise stated) and you will be required to pay Goods & Services Tax (where chargeable) at the prevailing rate.
• Invoices/Receipts confirming the booking will be mailed as part of the booking procedure.

Arrivals And Departures

• Check-in is from 13:00 hours on the date of arrival unless otherwise specified by the property.
• Check out is before 12:00 hours on the date of departure.
• The Welcome Folder within the Property will confirm the procedure for check out.
• Out of hours check in is available for an Additional Charge and subject to availability, as is the provision of check in and check out inventories. If these services are required, please contact us in advance.
• Failure to check out on time may result in extra charges commensurate with the level of interruption caused.

Accommodation

• We guarantee the exact apartment number prior to arrival, in case of any maintenance, we will accommodate the Guests in apartment of an equivalent standard. No refund will be payable in such circumstances.
• The Property is only to be used by the maximum number of Guests suitable for the Property, as advertised by us. All Guest names should be submitted at the time of booking. All Guests must have identification documents with them on arrival for checking.

Occupancy Limit In Our Service Apartments

• Premium 2 BHK Furnished Service Apartments - Up to 4 Adults & 2 Kids.
• Premium 1 BHK Furnished Service Apartments - Up to 3 Adults & 2 Kids.
• Executive Premium Suites- Up to 3 Adults & 1 Kids.
• Executive Deluxe Room - Up to 2 Adults & 1 Kids.
• Children above 12 Years are considered as adult guests.
• Extra guest charges are Rs 300/day.
• Extra Beds/mattress are provided only if there are Extra guests billed in your stay.

Facilities And Services

• Free Wi-Fi
• Air Conditioner (A/C)
• Commodious Passenger Lift
• Inter-comm Facility
• Beverage Services
• Private Entrance
• 24X7 Hot Water
• 24X7 Generator Backup
• 24X7 Room Service
• Daily Housekeeping
• Free Parking
• Fire Extinguisher
• Micro Oven, Stove, Refrigerator & Kitchen Appliances
• UHD TV with Dish Connection
• CCTV Camera with Fire-Alarm System
• Laundry Services (Optional & Paid Services)

Cancellations, Prepayment & Refunds

• 7.1The total price of the reservation will be charged at the time of booking.
• Cancellation policy vary from room type to type and also the offer selected.
• No Refund will be provided if the rooms are cancelled prior to 15 days.
• If any refunds, refund will be processed in 7-10 Working days to the original mode of payment.
• Sometimes an unintentional mistake of publishing inaccurate information on the site may occur (e.g., the price, description or availability). In such rare instance we reserve the right to modify/cancel your booking at any time up to the point of travel, even if you have received confirmation from us, and you will receive a full refund of advance already paid. No further compensation will be payable in such event.
• Where a Guest wishes to extend the period of stay in the Property. We cannot guarantee any extension, which is subject to availability of the Property.
• We reserve the right to charge a different price for the Property for any period of extension. Payment for the extension period will be required immediately that we confirm the availability of the Property to the Guest or to you.
• All refunds, if any, are subject to deduction of any transaction fees charged by the merchant banks/payment gateways.
• These Conditions apply to any extension of the booking in the same way that they apply to the original booking.
• Failure to check in on the date of arrival and/or any cancellations of bookings (or part bookings) owing to disruption to or cancellation of your travel arrangements, whether caused by act of God, industrial action, or other circumstances not being our fault will not reduce or cancel your liability for the full cost of the booking, and if applicable, cancellation charges will apply in accordance with this policy.

Additional Charges

• The Additional charges incurred by any Guest (“Additional Charges”), including but not limited to:
• Breakages, loss or damage to the Property or any of its contents.
• Additional housekeeping services (details available on request).
• Lost keys & breakage in electronic fixtures.
• Any other financial loss to us e.g., where damage means the Property cannot be immediately reoccupied and our administrative costs.
• Where the level of the Additional Charges is not stated in these Conditions, we will charge the actual cost of the cleaning, replacement, repair, services or loss (as appropriate) to you, together with any administration costs.

Access

• Guests do not have exclusive access to the Property and we, our staff and contractors have the right of access to the Property at all reasonable times (and at all times, in the case of an emergency) without notice to the Guests.
• Housekeeping visits to the Property based on the request or within the time slot detailed in the Welcome Folder at the Property.

Guest Responsibilities

• Guests must comply with the regulations for use of the Property set out in the Welcome Folder, located in the Property. If any Guest breaches any of these Conditions or the regulations we reserve the right to request the Guest to vacate their apartment immediately, without refund.
• Pets must not be kept at or not allowed to visit the Property.
• Guests are responsible for the safety of their own belongings and the behaviour of their children whilst at the Property.
• Guests must use the Property responsibly and with respect for other guests staying in nearby apartments.
• Guests must keep the Property, and its furniture, fittings and effects in the same condition as on the date of arrival, wear and tear allowing, and must leave the Property in the same state of cleanliness and general order as it was on arrival, in order to avoid incurring any Additional Charges.
• Guests must notify us of all damage, loss or broken items, or matters requiring maintenance, in the manner set out in the Welcome Folder. Guests’ belongings must be removed from the Property on the date of departure. All lost property will be kept by us for a maximum of one month from the date of discovery, and thereafter may be discarded.
• Regular servicing and cleaning of the Property will be performed and is essential in order to maintain our high standards and minimize health and safety risks and fire hazards to Guests and our staff.
• Where Guests are staying at the Property for more than 30 days, we may carry out a full and detailed condition inspection after the first 30 days and thereafter upon notice. Guests will be notified in writing in advance of each inspection of the Property.

Broadband And Telephone

• We are not responsible for loss or damage to Guests’ own computers whilst in the Property or whilst connected to the broadband connection at the Property.
• Guests must not use the broadband connection at the Property for illegal or immoral purposes.

No Tenancy Created

• The Property is not for use as the principal or additional home or residence of the Guests. The Property is only to be used either as temporary accommodation, holiday accommodation, or as accommodation in connection with the business needs of you, your organization and/or the Guests, as appropriate. No one/no person other than the Guests have the right to use the Property.
• These Conditions amount to a contractual agreement for the use of the Property either as temporary or holiday accommodation ancillary to the requirements of your/the Guests’ business and do not create a tenancy of the Property (periodic or otherwise). No relationship of landlord and tenant is created between us and the Guests.
• These Conditions constitute an excluded agreement under the relevant sections of the Karnataka Rent Control Act or any other relevant provisions of law and cannot be construed as any right of tenancy/ sub – tenancy / lease / sub – lease etc.

Health And Safety

• We take the health and safety of all Guests seriously. Guests should read the Health and Safety Policy in the Welcome Folder located in the Property on arrival and must comply with all requirements of that policy at all times.

Data Protection And Privacy

• We do not share your data with any third party whatsoever unless mandated by the government or related regulatory/legal bodies. No information of guests is provided for any marketing purposes to any commercial agency.

Circumstances Beyond Our Control

• The provision of accommodation and services by us under these conditions is subject to any unexpected and uncontrollable events (e.g. industrial disputes, acts of God, war, etc.) for which we shall not be liable.

Feedback And Complaints

• We welcome feedback from our guests. If you are not entirely satisfied with the service offered you should notify Guest Services in the first instance. If the problem cannot be resolved during your stay please contact us via Email. Our policy is to acknowledge complaints within 2 working days.

General

• Notice in writing means by email only. We are not liable for loss or damage to Guests’ belongings, however caused.
• These Conditions apply to all bookings, even those NOT made on our online booking forms, and over-ride all other terms and conditions on such booking forms.
• These Conditions apply in full to the extent that they are not expressly varied by us in writing and such variation is notified to you.
• These Conditions are governed by the laws of India and any dispute about these Conditions shall be submitted to the exclusive jurisdiction of the courts of Mysore, India
• We reserve the right to change these terms and conditions at any time. Royal Tusker Luxury Service Apartments administrative office is in at #196, B Block, 10th Cross, Akkamahadevi Road, JP Nagar, Mysore-570008, Karnataka, India.